Introduction
Welcome to Hazgy. These Terms & Conditions ("Terms") govern your use of the Hazgy platform. By accessing the Hazgy website, mobile app, or any of its services, you agree to be fully bound by these Terms. If you do not agree with any part of them, please refrain from using the platform.
Hazgy reserves the right to modify these Terms & Conditions at any time. Any changes will be reflected with an updated date on the website. It is your responsibility to check this page regularly.
1 Account Registration & Eligibility
Opening an account on Hazgy requires meeting certain eligibility criteria and completing registration with accurate information. Providing false details may result in account closure.
- You must be at least 18 years of age.
- Each person may register only one account. Multiple accounts under the same identity are strictly prohibited.
- The name, address, mobile number, and email provided during registration must be truthful and accurate.
- It is your responsibility to keep your account password confidential. Do not share it with anyone.
- Hazgy reserves the right to suspend or close any account at any time if a breach of terms is found.
- Using another person's account is strictly prohibited. Only use your own account.
- Hazgy services are available to individuals residing in areas where gaming is permitted under the laws of Bangladesh.
2 Key Points of the Terms & Conditions
Hazgy's Terms & Conditions are divided into several sections. A brief overview of each section is provided below.
You must provide accurate information when registering. Keep your password confidential and enable two-factor authentication.
Deposits and withdrawals must be made using accounts registered in your own name. Third-party accounts are not permitted.
Bonuses are subject to specific terms. Withdrawals will not be processed until the wagering requirement has been met.
Each game has its own rules. Players are responsible for understanding them before they start playing.
Users' personal information is kept secure. However, it may be shared when required by law.
Hazgy promotes responsible gaming. A self-exclusion option is available if you notice signs of addictive behavior.
3 Payments, Deposits & Withdrawals
All financial transactions on Hazgy are processed through secure, encrypted channels. The following terms apply to all payment-related matters.
- Deposits and withdrawals can only be made from your registered account.
- Mobile banking, e-wallets, and bank transfers are accepted as payment methods.
- Transactions from third-party accounts are strictly prohibited. Please use an account registered in your own name.
- Minimum deposit and withdrawal amounts may vary depending on the payment method.
- Account verification (KYC) must be completed before making a withdrawal. Valid ID and proof of address are required.
- Hazgy reviews withdrawal requests and typically processes them within a few minutes to a few hours.
- Winnings may be forfeited if any irregularities are found with the payment method used.
- If a payment fails, please contact the support team. Most issues are resolved within 7 days.
4 Bonus & Promotion Terms
Hazgy regularly offers a variety of bonuses and promotions. Each offer comes with specific terms that must be followed.
- The welcome bonus is a one-time offer available to newly registered members only.
- Withdrawals will not be permitted until the bonus wagering requirement (minimum bet amount) has been fulfilled.
- Bonuses have an expiry period. Any bonus not used within the specified timeframe will be automatically cancelled.
- Multiple bonuses cannot run simultaneously on the same account. The next bonus begins only after the current one ends.
- Bonus funds may not be used on certain games if this is explicitly stated in the promotion terms.
- If a user is found to be abusing bonuses (such as repeatedly playing the same game with bonus funds), Hazgy reserves the right to cancel those bonuses.
- Free spins apply to specific slots games only and cannot be used on other games.
5 Fair Play & Fraud Prevention
Hazgy is committed to maintaining a fair and transparent gaming environment. Any form of unfair conduct is strictly prohibited.
- Game outcomes are determined by a Random Number Generator (RNG), which is fully impartial and tamper-proof.
- Using software or bots to play games is strictly prohibited.
- Coordinating or colluding with other players to gain an unfair advantage is not allowed.
- Exploiting game glitches or bugs for personal gain will be treated as fraud.
- If fraud is proven, winnings may be forfeited and the account may be permanently banned.
- Hazgy reserves the right to investigate any suspicious activity at its own discretion.
6 Liability & Disclaimers
Hazgy takes every precaution in operating the platform. However, certain limitations of liability may apply in some cases.
- Hazgy is not liable for internet connection failures or server outages caused by external factors beyond its control.
- If a technical error occurs on the platform, any affected winnings will be refunded. Claims for additional compensation will not be accepted.
- Hazgy is not responsible if an account is compromised due to a user's own negligence. Keeping passwords secure is the user's responsibility.
- Hazgy does not guarantee wins on any specific game. All gaming outcomes are entirely random and unbiased.
- Hazgy is not liable for any loss incurred by users while using the platform, provided the issue was not caused by Hazgy.
7 Responsible Gaming
Hazgy takes responsible gaming seriously. Players are encouraged to know their limits and stick to them.
- Players can set their own deposit limits, which can be adjusted at any time.
- A self-exclusion option is available — you can suspend your account for a period of time if needed.
- If you notice signs of gaming addiction, please reach out to the support team for guidance.
- Users under 18 are not permitted to register. Age verification is carried out.
8 Changes to Terms & Termination
Hazgy may update these Terms & Conditions at any time. Please keep the following in mind.
- Whenever the terms are updated, the revised date will be shown on the website.
- Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
- Hazgy reserves the right to suspend or close any account at any time if a breach of terms is found.
- Upon account closure, any remaining balance will be returned to the user's payment account, provided no violations have occurred.
9 Acceptable & Prohibited Conduct
The table below outlines which behaviors are acceptable and which are prohibited on Hazgy.
| Conduct | Status | Results |
|---|---|---|
| Register with Accurate Information | Acceptable | Account Active |
| Registration with False Information | Prohibited | Account Closure |
| Playing with Your Own Account | Acceptable | Uninterrupted Service |
| Using Another Person's Account | Prohibited | Permanent Ban |
| Responsible Bonus Usage | Acceptable | Withdrawal Available |
| Bonus Abuse | Restricted | Bonus Cancellation |
| Use of Software or Bots | Prohibited | Account Closure & Fund Forfeiture |
| Practicing Responsible Gaming | Encouraged | Safe Gaming |
10 Contact & Dispute Resolution
For any questions about the terms, contact Hazgy's support team. They typically respond within a few hours.
- Email us at [email protected] for support — we typically respond within 24 hours.
- You can chat with us directly via live chat. Support is available 24/7.
- If a dispute arises, please speak with the support team first. The majority of cases are resolved quickly.
- If the matter remains unresolved, Hazgy's designated dispute resolution process will be followed.
- Hazgy's decision on any matter relating to these Terms & Conditions shall be considered final.